Your Jewelry Consultant is ready to talk!
They will be on video but won't see you.
Make sure to enable your mic if prompted.
Language:
Your Jewelry Expert is ready to meet!
You will both be on video, but you can turn off your camera if you'd like.
Make sure to enable your microphone and video if prompted.
Trade-In & Upgrades
Trade up to the jewelry you've always wanted. Upgrade your jewelry with help from our experts!
Lifetime Diamond Trade-In Services
Our diamond trade-in and upgrade services allow you to take any diamond jewelry purchased at Zales Outlet you no longer wear and trade it in for a brand-new jewelry item. You will get the same service, quality and exceptional value you've come to expect as a customer at Zales Outlet. And, best of all, our diamond trade-in and upgrade services are available at most stores.
How to trade-in? Just bring your Zales Outlet diamond jewelry into your local Zales Outlet for a consultation and trade-in evaluation.
Find the nearest Zales Outlet store.
Our diamond trade-in and upgrade services allow you to take any diamond jewelry purchased at Zales Outlet you no longer wear and trade it in for a brand-new jewelry item. You will get the same service, quality and exceptional value you've come to expect as a customer at Zales Outlet. And, best of all, our diamond trade-in and upgrade services are available at most stores.
How to trade-in? Just bring your Zales Outlet diamond jewelry into your local Zales Outlet for a consultation and trade-in evaluation.
Find the nearest Zales Outlet store.
Trade-in and Upgrade Key Facts
- Only Zales Outlet diamond jewelry items qualify for trade-in upgrade services.
- Trade-ins are awarded the full value of the original purchase price.
- The purchase price of the upgrade must be double the original purchase price or more.
- Color gemstones, pearl jewelry and Previously Owned Treasures are not eligible for trade-in.
- Trade-ins can be completed in most Zales Outlet stores. At this time, trade-ins cannot be completed online.
What Qualifies for Upgrades?
Our diamond trade-in and upgrade services only apply to diamond jewelry purchased at Zales Outlet. For instance, a diamond ring purchased at Zales Outlet can be traded for a new diamond ring, diamond bracelet or any new diamond jewelry piece of your choice. To be eligible for the upgrade, your new piece must be priced at least double the purchase price of your original jewelry. For example, if your original earrings were purchased at Zales Outlet for $500, your new purchase must be priced at $1,000 or more.
Because your trade-in eligible jewelry was purchased at Zales Outlet, our experts will be able to offer you the full value of the original purchase price (charges such as tax and shipping are excluded). Store credit cannot be issued for a trade-in, so your new jewelry must be selected at the time of the upgrade.
Our diamond trade-in and upgrade services only apply to diamond jewelry purchased at Zales Outlet. For instance, a diamond ring purchased at Zales Outlet can be traded for a new diamond ring, diamond bracelet or any new diamond jewelry piece of your choice. To be eligible for the upgrade, your new piece must be priced at least double the purchase price of your original jewelry. For example, if your original earrings were purchased at Zales Outlet for $500, your new purchase must be priced at $1,000 or more.
Because your trade-in eligible jewelry was purchased at Zales Outlet, our experts will be able to offer you the full value of the original purchase price (charges such as tax and shipping are excluded). Store credit cannot be issued for a trade-in, so your new jewelry must be selected at the time of the upgrade.
What's Excluded from Upgrades?
Because upgrades apply exclusively to diamond jewelry, pieces that only feature pearls, emeralds, sapphires, or any other gemstones are not eligible for trade-in. For this same reason, your trade-in cannot be used to purchase new gemstone jewelry. Diamonds that are chipped, cracked or have been damaged are not eligible for upgrade. Previously Owned Treasures are not eligible for trade-in. At this time, trade-ins cannot be completed on ZalesOutlet.com.
Because upgrades apply exclusively to diamond jewelry, pieces that only feature pearls, emeralds, sapphires, or any other gemstones are not eligible for trade-in. For this same reason, your trade-in cannot be used to purchase new gemstone jewelry. Diamonds that are chipped, cracked or have been damaged are not eligible for upgrade. Previously Owned Treasures are not eligible for trade-in. At this time, trade-ins cannot be completed on ZalesOutlet.com.
Do you have any questions?
Here are some of the ways we can help.
Here are some of the ways we can help.
