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Jewelry Repair

Our jewelers know exactly how to care for your rings, necklaces, bracelets, and earrings to make sure they stand the test of time.
Repair Services

Most of the time we can repair your treasured jewelry right in our stores. However, if your jewelry requires more extensive work, we will send it to our Service & Repair Center for expert repair and refurbishing – and you can even track your repair every step of the way. Whether your job is big or small, we’ve got you covered. Services include:

  • Ring resizing
  • Prong/stone tightening
  • Repair damaged mounting
  • Store resetting
  • Refinish and polish
  • Re-tip prongs
  • Rhodium finish
  • Cleaning and inspection
  • Cultured pearl restringing
  • Chain, hinge and clasp repair
How It Works

1. Bring your jewelry to Zales Outlet
Our jewelry repair team will review your jewelry and if applicable, determine which repairs are coverd by either warranty or Lifetime Protection Plan.

2. Your Jewelry is repaired by our expert jewelers
Stay informed of the status of your repair every step of the way using our Repair Tracker.

3. Pick up your jewelry
We'll contact you when your jewelry is ready for pick up. We guarantee all repairs for six (6) months. If any of our work does not meet your expectations, we'll repair it for free.
Do you have any questions?
Here are some of the ways we can help.
Full-Service Jeweler

Because your jewelry means everything to you, Zales Outlet offers services to keep it sparkling for a lifetime.

See All Services.