Contact Zales Outlet
Do you have questions about The Diamond Card? Would you like assistance making a payment on your credit account? Contact Comenity Capital Bank LLC at 1-844-271-2708 (TDD/TYY: 1-888-819-1918 ) or use their automated service 24 hours a day.
Where is my Order?
Check the status of your online order or cancel your order HERE (note: Orders can only be cancelled up to one hour after placed)
Chat is the fastest way to a live agent!
Chat with one of our agents about merchandise selection, current promotions, to place an online order, or for other general questions during the hours below:
Monday-Friday 9am-10pm ET
Saturday-Sunday 12pm-9pm ET
If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at 800-311-5393 during the hours below:
Saturday 12pm-10pm ET
Sunday 12pm-9pm ET
If you'd like to contact us via mail, your correspondence can be sent to:
375 Ghent Road
Akron, Ohio 44333
Manage Your Online Profile
If you'd like to manage your online profile, manage shipping addresses, edit your wish list, and maintain your digital wallet, click HERE.
Email us about merchandise questions or concerns, repair inquiries, or warranty and service plan questions HERE.
Note: Email response time is 3 business days. If you need immediate assistance, please chat or call.