Contact Zales Outlet

Credit Questions

Do you have questions about The Diamond Card? Would you like assistance making a payment on your credit account? Contact Comenity Capital Bank LLC at 1-844-271-2708 (TDD/TYY: 1-888-819-1918 ) or use their automated service 24 hours a day.

Where is my Order?

Check the status of your online order or cancel your order HERE (note: Orders can only be cancelled up to one hour after placed)

Live Chat

Call Us

If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at 800-311-5393 during the hours below:

   Monday-Friday 9am-10pm ET
   Saturday 12pm-10pm ET
   Sunday 12pm-9pm ET

Write Us

If you'd like to contact us via mail, your correspondence can be sent to:

   Z-Mail Customer Service
   375 Ghent Road
  Akron, Ohio 44333

Jewelry Leasing

If you have questions about jewelry leasing options, please contact Progressive Lease at 866-319-0290. Apply Now 

Manage Your Online Profile

If you'd like to manage your online profile, manage shipping addresses, edit your wish list, and maintain your digital wallet, click HERE.

Email Us

Email us about merchandise questions or concerns, repair inquiries, or warranty and service plan questions HERE.
Note: Email response time is 3 business days. If you need immediate assistance, please chat or call.