Contact Zales Outlet

Questions or Comments?

Guest Services Contact Center hours:
MONDAY - FRIDAY: 10am - 10pm ET
SATURDAY: 12pm - 9pm ET
SUNDAY: 12pm - 9pm ET

Submit a comment or question to Customer Care
800-311-5393 to speak to our Customer Care team directly

Credit Questions

Questions about The Diamond credit card account? Contact Comenity Capital Bank LLC at 1-844-271-2708 (TDD/TYY: 888-819-1918) or use their automated service 24 hours a day.

For Comenity Cardholders


Where is my Order?

Check the status of your online order or cancel your order HERE (note: Orders can only be cancelled up to one hour after placed)

Live Chat

Write Us

If you'd like to contact us via mail, your correspondence can be sent to:

Z-mail Customer Service
375 Ghent Road
Akron, Ohio 44333

Jewelry Leasing

If you have questions about jewelry leasing options, please contact Progressive Lease at 866-319-0290. Apply Now >

Manage Your Online Profile

If you'd like to manage your online profile, manage shipping addresses, edit your wish list, and maintain your digital wallet, click HERE.


Email Us

Email Us

We welcome your questions, comment and concerns. You can email the Guest Services Team by completing and submitting the form below