Contact Zales Outlet
The Diamond Card
Do you have questions about The Diamond Card? Would you like assistance making a payment on your credit account? Contact Comenity Capital Bank LLC at 1-844-271-2708 (TDD/TYY: 888-819-1918 ) or use their automated service 24 hours a day.
 |
For Comenity Cardholders 844-271-2708 Comenity.net/Zales |
Where is my Order?
Check the status of your online order or cancel your order HERE (note: Orders can only be cancelled up to one hour after placed)
Live Chat
Live chat is currently unavailable. Our Guest Services live chat hours are Monday - Friday 9AM–10PM EST and Saturday - Sunday 12PM-9PM EST. Chat is subject to Agent availability. We apologize if we are unable to take your chat during these hours.
Chat is the fastest way to a live agent!
Chat with one of our agents about merchandise selection, current promotions, to place an online order, or for other general questions during the hours below:
Monday-Friday 9am-10pm ET
Saturday-Sunday 12pm-9pm ET
Call Us
If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at 800-311-5393 during the hours below:
Monday-Friday 9am-10pm ET
Saturday 12pm-10pm ET
Sunday 12pm-9pm ET
Saturday 12pm-10pm ET
Sunday 12pm-9pm ET
California Privacy Rights
To learn more about how we manage your personal information or to exercise your rights as a California Resident, please visit our Privacy Policy.
Write Us
If you'd like to contact us via mail, your correspondence can be sent to:
Z-Mail Customer Service
375 Ghent Road
Akron, Ohio 44333
375 Ghent Road
Akron, Ohio 44333
Jewelry Leasing
If you have questions about jewelry leasing options, please contact Progressive Lease at 866-319-0290. Apply Now
Manage Your Online Profile
If you'd like to manage your online profile, manage shipping addresses, edit your wish list, and maintain your digital wallet, click HERE.