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Contact Zales Outlet

Chat Online

Get live assistance from a jewelry expert or customer service agent via web chat.

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Hours available: Mon-Fri: 8am - Midnight ET
Sat: 10 am - 10 pm ET
Sun: Noon - 9 pm ET

Text us

We always text back! Standard data rates apply.

Text (855)338-1760 Text (855) 915-4139

By clicking this link or texting this number, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders) at the cell number used when signing up. Consent is not a condition of any purchase. Reply HELP for help and STOP to cancel. Msg frequency varies. Msg and data rates may apply. View terms and privacy.

Start a Video Call

A jewelry expert will give you live advice on via video call.

Start Call

Hours available: Mon-Fri: 9am - 10pm ET
Sat-Sun: 12 pm - 9 pm ET

Book an Appointment

Set a time that works best for you to connect with a jewelry consultant, either virtually or in-store.

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Visit a Store

Stop by a store near you to shop in person, get your jewelry serviced and more.

Find A Store

Self Service


Track an Order

Stop by a store near you to shop in person, get your jewelry serviced and more.

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Manage Your Account

Everything is at your fingertips: Check refund status, update shipping addresses, edit wish lists, maintain digital wallets, and more.

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Make a Return

Don't love it? We make returns easy.

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Payment Help

The Diamond Credit Card

Call Comenity Capital Bank
1-844-271-2708
(TDD/TTY: 1-888-819-1918)
Comenity.net/Zales

Progressive Leasing

Call Progressive Leasing
customer service
1-877-898-1970
https://myaccount.progleasing.com/

Affirm

www.affirm.com/help

Call Us


If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at 800-311-5393 during the hours below:

Mon-Fri: 9am-10pm ET
Sat: 10am-10pm ET
Sun: 12pm-9pm ET

California Privacy Rights


To learn more about how we manage your personal information or to exercise your rights as a California Resident, please visit our Privacy Policy.