Contact Zales Outlet
How can we help you?
Questions or Comments?
| Guest Services Contact Center hours: |
Submit a comment or question to Customer Care |
Credit Questions
Questions about your Zales credit card account? Contact Comenity Capital Bank LLC at 1-844-271-2708 (TDD/TYY: 888-819-1918) or use their automated service 24 hours a day.
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For Comenity Cardholders 844-271-2708 Comenity.net/Zales |
Where is my Order?
Check the status of your online order or cancel your order HERE (note: Orders can only be cancelled up to one hour after placed)
Live Chat
Click here to live chat with one of our Guest Services representatives. Our Guest Services live chat hours are Monday - Friday 10AM–10PM EST and Saturday - Sunday 12PM-9PM EST. Chat is subject to Agent availability. We apologize if we are unable to take your chat during these hours.
Write Us
If you'd like to contact us via mail, your correspondence can be sent to:
375 Ghent Road
Akron, Ohio 44333
Jewelry Leasing
If you have questions about jewelry leasing options, please contact Progressive Lease at 866-319-0290. Apply Now >
Manage Your Online Profile
If you'd like to manage your online profile, manage shipping addresses, edit your wish list, and maintain your digital wallet, click HERE.
Email Us
Email Us
We welcome your questions, comment and concerns. You can email the Guest Services Team by completing and submitting the form below