Contact Zales Outlet
We welcome your questions, comment and concerns. You can email the Guest Services Team by completing and submitting the form below
You can generally expect a reply to your email within one (1) business day.
You can contact us by calling 1‐800‐311‐5393. Our Guest Services Contact Center hours are Monday through Friday, 8:00 AM–8:00 PM CT, Saturday and Sunday, 9:00 AM–6:00 PM CT.
Click here to live chat with one of our Guest Services representatives.
Our Guest Services live chat hours are Monday - Friday 10AM–10PM EST and Saturday - Sunday 12PM-9PM EST. Chat is subject to Agent availability. We apologize if we are unable to take your chat during these hours.
Contact Us via U.S. Mail
You can also contact us via regular U.S. mail:
P.O. Box 152777
Irving, Texas 75015