Contact Zales Outlet
SPEAK LIVE WITH A JEWELRY EXPERT
Talk directly with an expert via smart phone or your computer audio with any jewelry questions or get guidance as you get started. We’re here for you.
Monday–Friday 9am–10pm ET
Saturday–Sunday 12pm–9pm ET
CHAT WITH CUSTOMER CARE
Type to chat with a Customer Care agent online. You'll get help finding and comparing jewelry online, plus they can tell you about the status of your order, any issues placing your online order, current promotions and more.
Monday - Friday 8am-12pm ET
Saturday 10am -9pm ET
Sunday 12pm -9pm ET
BOOK AN APPOINTMENT
Your time is valuable and we don’t want to keep you waiting. Book an appointment for a specific date and time with the Zales Outlet store nearest you. Schedule a virtual appointment from the comfort of your home or office, or schedule a traditional one-on-one consultation in-store. You can even schedule an in-store repair and care consultation. We look forward to serving you!BOOK AN APPOINTMENT
The Diamond Card
Do you have questions about The Diamond Card? Would you like assistance making a payment on your credit account? Contact Comenity Capital Bank LLC at 1-844-271-2708 (TDD/TYY: 888-819-1918 ) or use their automated service 24 hours a day.
Where is my Order?
Check the status of your online order or cancel your order HERE (note: Orders can only be cancelled up to one hour after placed)
If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at 800-311-5393 during the hours below:
Saturday 12pm-10pm ET
Sunday 12pm-9pm ET
California Privacy Rights
If you'd like to contact us via mail, your correspondence can be sent to:
375 Ghent Road
Akron, Ohio 44333
Manage Your Online Profile
If you'd like to manage your online profile, manage shipping addresses, edit your wish list, and maintain your digital wallet, click HERE.