Contact Us | Zales Outlet

We're Here For You!

We understand that jewelry is personal and you want answers from someone you can trust. From shopping tips to order status and more, our experts are here to help.

Chat Online

Get live assistance from a jewelry consultant or customer service agent via web chat.

Chat Now

Hours available: Mon-Fri: 8am - Midnight ET
Sat: 10 am - 10 pm ET
Sun: Noon - 9 pm ET

Text us

We always text back!
Standard data rates apply.

Text (855) 338-1760

By clicking this link or texting this number, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders) at the cell number used when signing up. Consent is not a condition of any purchase. Reply HELP for help and STOP to cancel. Msg frequency varies. Msg and data rates may apply. View terms and privacy.

Start a Video Call

A jewelry expert will give you live advice via video call.

Start Call

Hours available: Mon–Fri: 9am–10pm ET
Sat–Sun: 12pm–9pm ET

Book an Appointment

Set a time that works best for you to connect with a jewelry consultant, either virtually or in-store.

Book Now

The Diamond Card

Do you have questions about The Diamond Card? Would you like assistance making a payment on your credit account? Contact Comenity Capital Bank LLC at 1-844-271-2708 (TDD/TYY: 888-819-1918 ) or use their automated service 24 hours a day.

For Comenity Cardholders

844-271-2708
Comenity.net/Zales

Where is my Order?

Check the status of your online order or cancel your order HERE (note: Orders can only be cancelled up to one hour after placed)

Call Us

If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at 800-311-5393 during the hours below:

   Monday-Friday 9am-10pm ET
   Saturday 12pm-10pm ET
   Sunday 12pm-9pm ET

California Privacy Rights

To learn more about how we manage your personal information or to exercise your rights as a California Resident, please visit our Privacy Policy.

Write Us

If you'd like to contact us via mail, your correspondence can be sent to:

   Z-Mail Customer Service
   375 Ghent Road
  Akron, Ohio 44333

Jewelry Leasing

If you have questions about jewelry leasing options, please contact Progressive Lease at 866-319-0290. Apply Now

Manage Your Online Profile

If you'd like to manage your online profile, manage shipping addresses, edit your wish list, and maintain your digital wallet, click HERE.