DELIVERY & PICK UP

We want to make your shopping experience at ZalesOutlet.com easy and convenient. We are pleased to offer you two ways to receive your purchase - Pick Up In Store or Delivery!

Receive your purchase without leaving the comfort of your own home. Your order will be shipped directly to your door. For your protection, orders of $1,000 or more require a signature upon delivery, regardless of any signature waiver on file. UPS® will attempt to deliver 3 business days in a row before returning the package.

Destinations Shipping Options Delivery Days Rate
U.S. Street Addresses Expedited 2 business days $6.95
U.S. Street Addresses
(48 contiguous states only)
Express 1 business day $21.95
U.S. Post Office Boxes and APO/FPO Addresses Standard $7.95

Special Exceptions

RING SIZING: Rings ship in their standard size (7 for ladies and 10 for men) unless a specific size is selected. Please allow up to 6 additional business days for delivery of specified sizes (ex. 5, 8, 11, etc.).

Express Shipping is not available for rings that require sizing, and is also not available for orders to Alaska, Hawaii, APO/FPO, or P.O. boxes. APO/FPO address may require additional time for delivery. Express Shipping delivery is available in most areas. Please contact UPS® to find out if this service is available in your area before selecting it as your preferred shipping method. They can be reached at 1-800-PICK-UPS (1-800-742-5877), or via email.

An Estimated Arrival Date will be provided at the time your order is placed. Estimated Arrival Date is the time to process and package the item, PLUS the time to ship to you, based on the shipping method selected at checkout.

Customers can obtain their UPS®/USPS tracking number via email once their item has been packaged and is ready for shipment.

Business days are Monday‐Friday, excluding U.S. federal holidays.

WEATHER DELAYS: Inclement weather conditions may delay or postpone our deliveries. ZalesOutlet.com will not hold liability or refund the shipping charge based on an inclement weather delay.

Need your jewelry fast and can’t get away? Shop your local Zales Outlet online and get it delivered today without having to leave home! Great for last-minute birthday shopping, anniversaries that pop up, or grabbing a holiday gift. Select Same-Day Local Delivery from the Shipping Options and complete your purchase.

*Order by 1PM local time for Same Day Delivery. Available on select products. Not available at all locations. Additional fee for Same Day Delivery. Contact a Jewelry Expert for details.

Pick your purchase up at your local store or have it delivered to you curbside!
Choose to have your order shipped to the Zales OR Zales Outlet nearest you, and we'll pay the shipping charges. When you pick up your order in the store, our experienced Jewelry Consultants will be on hand to help answer any questions.

Select styles are available for purchase online and pick up TODAY!*

1. Click My Store at the top left corner of the page and enter your zip code. Select the store you would like to shop.
2. Next, under Select Refinements, click the box that says Pickup Today. This will bring up your selected store's available inventory.
3. Shop as you would normally. At checkout, select Pickup Your Order and pay for your item(s).
4. We'll email you when your item(s) is ready. You can also opt in to receive texts when your order is ready.
5. You can pick up your purchase right away - and we'll hold your purchase for three (3) days.
6. If your purchase is not picked up within the allotted time, it will be returned to stock and the original method of payment credited.

Learn More

* Only items available in your selected store's current inventory are available for same-day pick up. Most items purchased online are shipped from our distribution centers and require additional lead time.

Select styles are available for purchase online and curbside delivery TODAY!

1. Click My Store at the top left corner of the page and enter your zip code. Select the store you would like to shop.
2. Next, under Select Refinements, click the box that says Pickup Today. This will bring up your selected store's available inventory.
3. Shop as you would normally. At checkout, select Pickup Your Order. If you prefer your order be brought to your car, click the Select to use Curbside Pick Up box. Pay for your item(s) and we will email you when your purchase is ready for pick up. You can also opt in to receive texts when your order is ready.
4. We'll email or text you when your item(s) is ready. Click on the link in the email or text message, enter your vehicle information and click "I'm On My Way."
5. Once you arrive at our Curbside Pickup area, click the "I'm Here" button in your email or text message. Follow the prompts for confirmation and an associate will head your way with your purchase. Make sure to have your photo ID handy!
6. We'll hold your purchase for three days. If your purchase is not picked up within the allotted time, it will be returned to stock and the original method of payment credited.

Any purchase made online can be shipped FREE to your local store for pickup!*

1. Shop online as usual,
2. At Checkout, select the Pickup My Order option.
3. Your items will be shipped to your selected store at no cost to you.
4. We will email you when your order arrives.
5. Stop by and pick up your order at a time that's convenient to you.

* Only items available in your selected store's current inventory are available for same-day pick up. Most items purchased online are shipped from our distribution centers and require additional lead time.