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Contact Zales Outlet

We’re here for you!

We understand that jewelry is personal and you may want answers from someone you can trust. You’ll get all that and more with an expert from Zales Outlet.

As we work to best serve our customers and team members you may experience longer-than-normal wait times when contacting us via phone, chat, or social media. We appreciate your continued patience.


Talk directly with an expert via smart phone or your computer audio with any jewelry questions or get guidance as you get started. We’re here for you.

Hours available:
Monday–Friday 9am–10pm ET
Saturday–Sunday 12pm–9pm ET


Type to chat with a Customer Care agent online. You'll get help finding and comparing jewelry online, plus they can tell you about the status of your order, any issues placing your online order, current promotions and more.

Hours available:
Monday - Friday 8am-12pm ET
Saturday 10am -9pm ET
Sunday 12pm -9pm ET


For information regarding Lifetime Diamond Commitment, Jewelry Repairs, and other COVID-19 updates, please visit our FAQ page.

The Diamond Card

Do you have questions about The Diamond Card? Would you like assistance making a payment on your credit account? Contact Comenity Capital Bank LLC at 1-844-271-2708 (TDD/TYY: 888-819-1918 ) or use their automated service 24 hours a day.

Where is my Order?

Check the status of your online order or cancel your order HERE (note: Orders can only be cancelled up to one hour after placed)

Call Us

If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at 800-311-5393 during the hours below:

   Monday-Friday 9am-10pm ET
   Saturday 12pm-10pm ET
   Sunday 12pm-9pm ET

California Privacy Rights

To learn more about how we manage your personal information or to exercise your rights as a California Resident, please visit our Privacy Policy.

Write Us

If you'd like to contact us via mail, your correspondence can be sent to:

   Z-Mail Customer Service
   375 Ghent Road
  Akron, Ohio 44333

Jewelry Leasing

If you have questions about jewelry leasing options, please contact Progressive Lease at 866-319-0290. Apply Now 

Manage Your Online Profile

If you'd like to manage your online profile, manage shipping addresses, edit your wish list, and maintain your digital wallet, click HERE.