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From warranties to orders, Customer Support can answer all your questions.

Chat With A Jewelry Expert

An expert can help you narrow down options and find the perfect jewelry.

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We're Available

Monday thru Friday: 8:00 a.m.- 12 :00 a .m. ET
Saturday: 10 a.m. — 10 p.m. ET
Sunday: 12:00 p.m. — 9 p.m. ET

* By clicking this link or texting this number (1+855-338-1760), you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders from Zales Outlet at the cell number used when signing up). Consent is not a condition of any purchase. Reply HELP for help and STOP to cancel. Msg frequency varies. Msg and data rates may apply. View terms and privacy.


A jewelry expert can help you find your dream jewelry. Set a time to meet online or in-store, and we'll meet you, ready to help.


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RETURN AND REFUND's return policy is the same as for an in-store purchase. You may return or exchange your merchandise within 30 days. Learn more about our return and refund policy . If your online purchase was picked up at the store, it must be returned to the store. will not accept the return of merchandise picked up at the store.

Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged. Please see our return/exchange policy.


Your order will be shipped from to the Zales Outlet store of your choice. You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up.

No, there are no shipping charges applied to orders shipped to a store.

Your credit card will be charged for your purchase the day the merchandise is shipped to the store.


When you purchase a ring on, you will be shown the size (or sizes) in which the ring is available. If you select a size other than the standard ring size shown, service may be required to adjust it. Ring sizing service will take up to three additional business days. Certain metals such as tungsten and titanium cannot be sized. If you do not see your ring size listed for a ring you like, please visit the Zales Outlet store nearest you to determine if a ring can be ordered in your size.

Zales Outlet offers engraving on select merchandise. It can take up to ten days for this service. For a price quote on specific engraving requests, please visit your local Zales Outlet store. 


If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 311-5393 during the below hours:

New Hours:
Sunday: Closed
Monday - Friday: 9am - 7pm ET
Saturday: 10am - 6:30pm ET

Sterling Jewelers Inc.
375 Ghent Road
Akron, Ohio 44333