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Returns and Exchanges
It was love at first sight, but now you are not so sure. Find out how to make a return or exchange.
Our Return & Exchange Policy
Having second thoughts? Don’t worry! Returns are allowed within 30 days from the purchase (shipment) date and exchanges within 60 days of the purchase (shipment) date for jewelry, and within 30 days from the purchase (shipping date for online orders) date for watches. Please note: We can handle a return at Zalesoutlet.com, but exchanges must be done at one of our stores.
Having second thoughts? Don’t worry! Returns are allowed within 30 days from the purchase (shipment) date and exchanges within 60 days of the purchase (shipment) date for jewelry, and within 30 days from the purchase (shipping date for online orders) date for watches. Please note: We can handle a return at Zalesoutlet.com, but exchanges must be done at one of our stores.
- Jewelry must be in good condition and watches unworn, unaltered, and accompanied by the original packaging, warranty and instructions.
- Returns and exchanges are not allowed on special ordered watches, custom designs, gift cards and merchandised received via the Jewelry Replacement Plan. Merchandise purchased using Progressive Leasing cannot be exchanged.
- All refunds are credited to the same tender as the original purchase. Processing time for refunds is approximately five (5) business days from the date of the return. The refund will be generated at the time the return is processed, but the timeframe for it to reflect as a credit on your card is dependent on your individual financial institution. However, most are reflected in 5-7 Business Days.
- For Online Orders: We will credit your original payment method, excluding delivery charges.
- For your convenience, we offer a FREE pre-printed shipping label for you to return your online purchase by mail. Just click the button below to get started! OR
- If you choose not to use the free return by mail option above, you will find a pre-printed return label (To Address: SJIX 375 Ghent Rd. Akron, OH 44333) and pre-printed return address label included on your packing slip. These labels should be affixed to the top corners of your box. Please note that these are NOT pre-paid labels, and you will need to purchase the shipping label from a UPS, USPS, or Fed Ex carrier. There is a Return Reason column next to each item on your packing slip where you can indicate the reason for your return.
o All shipped returns MUST include the Packing Slip and all original documents received with your order
o All returns will be inspected by our Quality Assurance team before a refund is issued.
